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Handling Conflict Resolution is Key

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Handling Conflict Resolution is Key

Handling Conflict Resolution Is Key

What Is Conflict?

Resolution is vital for positives to come out of a conflict. Conflicts are common in our day-to-day lives. We may have an argument, disagreement or just feel frustrated by something someone else has done or said. What is important is how we deal with it. We do not want to let it grow into a bigger issue.

Sometimes we see conflict or are involved in a conflict at work. Sometimes it is in our personal lives. We can have conflicts with our work colleagues, family members or friends. There any many ways to resolve a problem like this. Therefore, a resolution is essential for many reasons. For example:

  • Releases anxieties
  • Stops the progression of anxieties getting worse
  • Resolve friendships and relationships
  • Get healthy working relationships
  • Allows you to just let go

One of the issues with conflict is if it is not discussed. If you feel like you are conflicting with someone, the worst thing is to let it fester. In this case, it will become a big issue.

The Five Conflict Resolution Strategies

There are five key strategies to resolving conflict. Resolution is key to help fight conflict. They are:


By avoiding the situation, you are getting away from the tension. By using the avoid strategy, you can help get rid of the conflict before it has happened. However, this resolution is likely to end in unresolved issues.


By competing, you could cause more conflict to get what you want eventually. Competing could be a way to resolve the issue. However, you may decide that resolution is easier when done quickly and with the least tension possible.


By compromising, everyone involved in the conflict will agree to get a little of what they want. For example, if you are doing a work project together, it may be easier to compromise to achieve it as quickly as possible.


Accommodating as a strategy means one person will give the other whatever they want. Giving in to the other's wishes may work as a business strategy. This resolution is likely to end the same as the 'avoid' strategy, leading to unresolved issues.


If you decide to use the collaborative strategy, you will use your ideas and combine them with other people's. In other words, everyone will get what they want, and it will hopefully mean everyone is happy. This resolution is similar to compromise.

Handling Conflict At Work

The five conflict resolution strategies are great resolutions for dealing with workplace conflicts. Conflict resolution is key in a work environment because it is essential to have a happy, proactive working team. Therefore, with a proactive team, there will be more productive work. Productive work can benefit your mental health and make you feel more valued at work.

There are many ways that conflict can come into our lives. Therefore, it is essential to get a handle on it from the start and not let it get out of hand. For example, if you see a situation in a working environment that annoys you, it is easy to let it upset you and fester. Conflict resolution is key to stopping this from happening. Many issues can cause conflict at work. For example:

  • A member of your team is lazy
  • You feel you are taking a lot of the workload
  • Someone is getting credit for your hard work

Even if you need to leave early from work but someone is holding you back. This will cause conflict! It is important to remember when handling conflict that you cannot control other people's actions. Resolution is going to come from you if you want to resolve the situation.

Conflict Resolution Strategies In The Workplace

It is hard to deal with conflict in the workplace. Resolution is essential for working relationships. Therefore, some strategies can help to stop conflict before it becomes a big issue. For example:

  • Say what behaviour is acceptable – sometimes people are not doing well at their job or are misbehaving. Remind them of the expectations and guidelines of behaviour in the workplace. So, the boss can inform them and then if it continues, the team can talk about further action.
  • Take the situation somewhere else – if you leave the place where the conflict has started, it can lower the tension. For example, if someone has created an argument at work, you can make the people involved move to a different room. Moving the conflict to a different place can help to calm things down. Then you can talk about how the problem will be resolved as a team.
  • Do not jump to conclusions – as a boss, it is easy to see the issue and assume you know what has happened. However, it may be easier to talk to everyone involved individually and hear all sides. By not jumping to conclusions, you appear supportive of everyone involved.

 Handling Conflict In Your Personal Life

If you face conflict in your personal life, it can be even more challenging to deal with than at work. It can be difficult to deal with a situation with family and friends and not upset people's feelings. No one wants to cause unnecessary problems in their family. Therefore, a resolution is key!

It can be easier to deal with people at work because they are professional relationships. However, at home, it is personal.

A resolution is vital to protect all relationships, whether they are at home or work. There are a few ways to deal with conflict in your personal life that may appear more gentle and less aggressive. For example:

  • Talk to someone kindly about what they are doing to upset or annoy you
  • Take yourself away from the situation for a short time to see if it will blow over
  • Find other things to talk about with that person if a particular subject causes conflict. In other words, if you have opposing views on a topic, just avoid talking about it

If no polite strategies work, maybe it is time to accept that resolution is not always possible. Sometimes, people are not meant to be in our lives. It can be tough to avoid people, but it is essential to protect our mental health and wellbeing.

Written by Lily Shaw


What are the 5 conflict resolution strategies?

  • Avoid 
  • Accommodate
  • Collaborate
  • Compete 
  • Compromise

What are some examples of conflict resolution?

  • Avoid the situation
  • Leave the situation to see if it blows over
  • Address the situation to try and resolve it so you can move on
  • Compromise, so everyone gets a bit of what they want out of the situation

What is the main objective of conflict resolution?

The main aim of conflict resolution is to maintain healthy relationships. It is essential to see the bigger picture and realise that it is vital to keep your relationships positive for our mental health. By talking about a situation, you can sort it out and move on to maintain these healthy, happy relationships.

Why is it important to resolve conflict peacefully?

It is essential to resolve conflict peacefully, so you avoid further conflict in the future. It is a good way to maintain healthy, positive working or personal relationships.

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