Please look at some of our frequently asked questions about our face to face and online courses.
Frequently Asked Questions
Can I study from outside the UK?
When it comes to learning with us, you can study any of our online courses from anywhere in the world.
How do I book face to face training?
If you do not see a date on our website that suits you for our face to face courses or have a group booking, please contact 03306 601274 or email firstname.lastname@example.org. Any group bookings can be delivered onsite or offsite to meet your needs.
During COVID19, to ensure that everyone is kept as safe as possible, we will be delivering all of our courses online with live training.
How is the online training delivered?
All of our online courses are delivered via our state of the art e-learning platform. We have courses that are delivered live online and courses that have the flexibility to study 24/7, where you can learn at your own pace. All courses are arranged in modules with easy navigation tools enabling you to control the pace you work at. You can pause, rewind and fast forward your tutorials and download your resources.
How will I access the live online training?
You will need to have downloaded Zoom on your device to be able to access the live training. This link will then become live on the specified day and time for your particular course.
How long are your courses
Depending on the course you have enrolled in, courses can run for 3 days (intensive training) through a 1-hour online course.
How many people do you have on your live courses?
Our professional courses have a maximum of 15 people. We have found that by keeping the numbers down, we can ensure you get the best experience possible and maximise your learning potential.
How long will I be able to access my course?
You will have access to your training for 12 months. Should you wish to extend the course, then this available at an additional cost.
Are there any additional fees for course tests?
No, the price you pay for each course does include any tests or exams. So the price you see is the price you will pay.
How quickly will I receive my course materials?
Once payment has been received, your order will be processed. Your course materials will then be available for you to download..
I don't have a computer, can I still study online?
The great news is yes, you can. Our training is compatible with all devices, including mobile phones, I pads and android tablets.
What support is available?
Once you have registered with us, you will be assigned your course advisor. During the course and afterward, they will be available via email at email@example.com and telephone during office hours.
My course materials are blurry.
We recommend that you use google chrome or safari as your browser. To ensure you have the highest possible view of your course materials, we recommend a minimum internet connection of 100Mbps.
Got your own Question? Here are some options
Ask us in comments
Leave us a comment on your course module page. Our online teachers will also get back to you.
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