Terms and Conditions
Effective Date: 1st September 2025
Welcome to TT Training Academy. By booking or attending any of our training courses, you agree to be bound by the following terms and conditions. Please read them carefully.
1. Definitions
- "TT Training Academy" refers to the training provider, including its employees, contractors, and affiliates.
- "Client" means the individual or organisation booking the course.
- "Delegate" refers to the person attending the training course.
- "Course" refers to any training session, workshop, seminar, or program delivered by TT Training Academy.
2. Bookings, Payments & Deposits
- Bookings must be made through our website, via email, or with our authorised representatives.
- A non-refundable deposit of £75 is required at the time of booking to secure a place.
- The remaining balance must be settled at least 30 days prior to the course start date.
- Payment can be made via our website, bank transfer, credit/debit card, Stripe link or an approved invoice agreement.
3. Cancellations & Refunds
3.1 Client Cancellations
- Cancellations must be submitted in writing to suzanne@tttrainingacademy.com
- Cancellations made:
- More than 30 days before the course start date: Any payment made (excluding the non-refundable deposit) will be refunded or transferred to another date.
- 30 days or less before the course start date: No refund will be given, and the full course fee remains payable.
- Substitutions of delegates may be permitted at no extra charge, provided notice is given at least 7 days before the course start.
3.2 TT Training Academy Cancellations
- We reserve the right to cancel or reschedule a course due to low enrollment, trainer unavailability, or other unforeseen circumstances.
- In the event of cancellation by TT Training Academy, clients will be offered:
- A full refund (including deposit), or
- A transfer to another course date at no additional cost.
- We are not liable for any costs incurred by the client (e.g., travel, accommodation) as a result of cancellation.
4. Course Attendance
- Delegates must attend the whole course to receive a certificate of completion (if applicable).
- TT Training Academy reserves the right to remove any delegate whose behaviour is disruptive, unsafe, or offensive. No refund will be given in such cases.
5. Course Materials & Intellectual Property
- All course materials remain the intellectual property of TT Training Academy or its trainers.
- Materials are for personal or internal business use only and must not be copied, distributed, or reproduced without prior written consent.
6. Certificates
- Certificates will be issued upon successful course completion and receipt of full payment.
- Replacement certificates may incur an administrative fee.
7. Liability
- TT Training Academy will deliver training to a professional standard, but does not guarantee specific outcomes.
- We are not liable for any losses or damages arising from the use of course content.
- It is the client's responsibility to ensure that the selected course is suitable for their needs.
8. Health & Safety
- Delegates must follow all venue and TT Training Academy health and safety guidelines.
- Any special requirements (e.g., medical conditions, accessibility needs) must be disclosed at the time of booking or before the course commencement.
9. Data Protection & Privacy
- By booking, you consent to TT Training Academy collecting and processing your personal data for course administration, delivery, and certification purposes.
- We do not share your data with third parties except as required for certification or legal purposes. See our Privacy Policy for full details.
10. Force Majeure
TT Training Academy is not liable for delays or cancellations due to events beyond its control, such as natural disasters, illness, strikes, pandemics, or government actions.
11. Governing Law
The laws of England and Wales govern these terms, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact Information
For questions or concerns, please contact:
TT Training Academy Ltd
10 Silver End Business Park, Brettell Lane, Brierley Hill, DY5 3LG
Email: info@tttrainingacademy.com
Phone: 03306 601274
By booking or attending a course with TT Training Academy, you confirm that you have read, understood, and agreed to these Terms and Conditions.
Data Protection
We will use the personal information you provide us:
- (a) to deliver the Event to you
- (b) to process your payment for the Events
- (c) to give you information about any of the services we offer, but you may stop receiving this at any time by contacting us.
Your personal information will be processed in line with Data Protection Legislation and in accordance with Our Privacy Policy which is hereby incorporated into this Agreement. Our Privacy Policy can be accessed here > Privacy Policy or provided on request.